CLIENT POLICIES & RESPONSIBILITIES
Age Requirement
Clients must be at least 18 years of age. A valid government-issued photo ID is required at the time of your appointment.
Health, Safety & Disclosure
Inkstene operates in a clean, private, and AHS-compliant space, prioritizing client safety. Clients must provide accurate information regarding medical conditions, allergies, medications, skin conditions, or pregnancy. The artist reserves the right to decline or reschedule service if there are health or safety concerns that could compromise your well-being or the healed result.
Design & Placement
Reference photos and ideas are welcomed to guide the concept. Custom designs reflect the artist’s creative style, technique, and recommendations for fineline longevity. Final design and placement must be reviewed and approved by the client before tattooing begins. The artist reserves the right to decline designs or placements deemed technically unsuitable or outside the studio’s scope.
The Tattoo Process & Healed Results
Every tattoo is completed with single-use, disposable supplies and sterile technique. The client acknowledges that healed results naturally vary based on skin type, tone, placement, texture, lifestyle, and aftercare compliance. Inkstene is not liable for changes in healed appearance resulting from improper aftercare or factors beyond the artist's control.
Aftercare Compliance
Proper aftercare is essential to the healing and longevity of fine-line work. Clients agree to follow all provided aftercare instructions and maintain proper hygiene throughout the healing process.
Pricing, Deposits & Payment
A non-refundable deposit is required to secure your booking and will be applied toward the total cost of your session. Full payment is due upon completion of your appointment. Accepted payment methods include cash, Interac e-Transfer, debit, and credit.
Release of Liability
Tattooing carries inherent risks including temporary redness, swelling, minor discomfort, allergic reactions, infection, or scarring. By proceeding, the client releases Inkstene, the artist, and the studio space from claims or liability arising from the procedure, except in proven cases of gross negligence.
Media & Photography
Inkstene reserves the right to photograph or record video of finished tattoos and sessions for portfolio, social media, and website use. Personal identifying details will always be respected and kept private.
Governing Law
These terms and policies are governed by and construed under the laws of the Province of Alberta, Canada.
CANCELLATION & REFUND
Cancellation & Rescheduling
We require a minimum of 72 hours notice to cancel or reschedule your appointment.
To adjust your booking, please reach out via email at inquiry.inkstene@gmail.com or text 825-526-0203
Cancellations made with less than 72 hours notice or no-shows will result in forfeiture of the deposit.
Deposits & Refunds
All booking deposits are strictly non-refundable and secure your dedicated studio time.
If you reschedule with at least 72 hours notice, your deposit can be transferred to a new date once.
In the rare event that Inkstene needs to cancel or reschedule due to unforeseen circumstances, your deposit remains protected and transferable, or refunded in full to your original payment method.
Product & Merchandise Return Policy
Every physical piece and aftercare product from Inkstene is curated with care.
1. Timeline: Returns or exchanges are accepted within 14 days of purchase or delivery. Items must be unused, unopened, in original packaging, and accompanied by proof of purchase.
2. Exclusions: Due to hygiene standards and health regulations, aftercare products, opened goods, and custom artwork or prints are final sale.
3. How to Return: Reach out to inquiry.inkstene@gmail.com with your order details to initiate a return.
4. Refunds: Once inspected and approved, refunds are processed to your original payment method (Interac e-Transfer, debit, or credit).
For questions or booking updates, contact inquiry.inkstene@gmail.com or text 825-526-0203
Non-Refundable Items & Services
The following items and services are non-refundable:
- Completed tattoo, beauty, or photography services
- Custom design concepts, stencils, and booking deposits
- Opened aftercare products, hygiene-sensitive goods, or personalized items
Processing Time
Approved refunds are processed within 5 business days. Deposit into your account depends on your financial institution or e-transfer processing times.
Disputes
If an issue arises, Inkstene is committed to working together toward a fair and transparent resolution. If an agreement cannot be reached informally, disputes will be resolved through good-faith mediation under the laws of Alberta.